Shoulder Sleeper Pillow 2.0

If you purchased a product from us and are not happy with it, you may return it within 15 days of your purchase for a full refund*. Returns initiated within 21 days fo delivery are eligible for a 50% refund.
 

Please note that you are responsible for the cost of return shipping to us.

*The original shipping fee, if any, are not funded.

To Initiate A Return:

1. Contact - Email customersupport@shouldersleeper.com with subject as "Return", please include your order number & name within the email so our representatives can better locate your order to initiate the process.

*Any packages sent without contacting customersupport@shouldersleeper.com first will not be refunded.

2. Repack - Make sure your item is in the same, like-new condition, packed in the original packaging with all included contents.

3. Print & Ship - Once approved, an order specific RMA Label*(non-prepaid) in the form of a PDF will be sent to you through email.

Once received, please follow the instructions below:

• Please print out the RMA Label.
• Affix it to the outside of your box.
• Ship it to the address below through the carrier of your choice:

TMI Molded Foam Technologies

Attn: Shoulder Sleeper LLC

1493 E. Bentley Dr

Corona, CA 92879

*Please note that you are responsible for the return shipping cost 

4. Refund - Once we've received and examined your return items, we will send you a notice of refund and refund your purchase through your original payment method within 3~5 business days. 

Late or missing refunds (if applicable) 

If your return has been delivered and you still haven’t received a refund, please contact us at customersupport@shouldersleeper.com with your order number. A customer success representative will reply to you within 24 hours to help resolve this issue.

Final sale items (if applicable) 

Items marked as final sale cannot be refunded. 

Exchanges

If you wish to exchange for another item or believe that you've received a defective product, please contact us at customersupport@shouldersleeper.com. A customer success representative will reply to you within 24 hours to help resolve this issue.

Gifts 

Any gift purchase return is treated as a standard return. Upon receipt of the returned item, you, the purchaser, will be refunded through your payment method in 3~5 business days

We offer flat rate shipping for all orders to the 48 contiguous United States. We also offered expedited shipping at an additional cost. We charge a flat rate shipping for orders to Hawaii & Alaska.

We currently don't ship internationally. We hope to offer international shipping soon!

Washing- The Shoulder Sleeper Pillow comes with a hypoallergenic outer cover that is conveniently removeable and machine washable. 

Drying- Air dry only.

*The foam pillow core is not washable.

We understand that The Shoulder Sleeper Pillow is a time-sensitive product. In order to ensure that your pillow is delivered by your surgical date, we suggest ordering 10 days prior to your surgery. 

Typically, shoulder surgeons will prescribe the traditional sling for 2-6 weeks after surgery. We recommend using the Shoulder Sleeper Pillow for the first 8-12 weeks post-operatively.